Frequently Asked Questions

Registration can be completed directly through the Customer Portal using the "Not a Customer? Sign Up" option. After the required information is submitted, the registration request will proceed for validation.

The request must be submitted through Access > Request Company Link. Once submitted, approval must be completed by the administrator of the linked company under Access > Approve Company Link.

To request an update to your registration details, contact Customer Service by email and specify the information to be updated. If the update involves financial information, please also provide the contact details of the finance department.

If your company already has an active registration and no administrator is currently assigned, the request should be sent to Customer Service by email, including the details of the new responsible party and, when applicable, a valid power of attorney authorizing such representation.

The process is completed through the Customer Portal by accessing Scheduling > Cargo Pickup Scheduling > + New Process. The workflow includes document clearance, pre-scheduling, billing, and appointment confirmation.

Yes. Requests for special handling or same-day appointments must be submitted to Customer Service by email. Approval is subject to operational review and the conditions established in the current service tariff.

No. The appointment only needs to be confirmed in the system, and all registered information must be accurate.

Vessel schedules can be consulted through the Customer Portal under Reports > Vessel Schedule, where updated call schedules and operational forecasts are available.

Booking information is available in the Customer Portal under Reports > Booking Inquiry.

Gate opening depends on the type of cargo:
• Reefer Cargo: Opens 7 days prior to vessel berthing (including the berthing day).
• Dry and IMO Cargo: Opens 5 days prior to vessel berthing (including the berthing day).
These periods are based on the vessel's estimated berthing date.

Information can be accessed through the Container in Yard feature in the Customer Portal, where users can verify operational status and any applicable holds on the unit.

The driver must be previously registered in the Customer Portal. Badge issuance must be completed in person at the terminal reception desk during business hours only.

No. For operational and safety reasons, double-trailer and road-train vehicles must be uncoupled outside the port area before entering the terminal.

Requests must be submitted through the Customer Portal under Container Positioning Service. Available services include inspection, pest treatment, fumigation, technical inspection reports, and verification of shipping line seals. During the process, unit information must be provided and supporting documentation attached.

Cancellations may be made until 5:00 PM on the business day prior to the scheduled service date. After this deadline, the request will be considered confirmed and subject to the conditions established in the current tariff schedule.

A duplicate copy of the payment slip can be obtained through the JBS Invoice Reprint portal. Simply access the platform, enter the company’s Tax ID (CNPJ) and the Invoice Number to locate the document. The payment slip becomes available within 24 hours after the invoice is issued.

Currently, PDF files of invoices are not available in the Customer Portal. However, issued invoices can be consulted through the reports available in the Customer Portal by navigating to Reports → Invoices, where billing details, including the invoice verification key, can be accessed. Once you have the required information, access the NFS-e Public Consultation Portal to print the document.

The storage charge is calculated based on the cargo's CIF value, the number of containers, the length of stay at the terminal, and the applicable tariff schedule. The total CIF value of the shipment is divided by the number of containers to obtain the CIF value per container. The percentage corresponding to the storage period, whether based on a fixed period or daily charges, is then applied to this amount. The resulting amount is then compared against the minimum charge established in the tariff schedule for the applicable period. If the calculated amount is lower than the minimum charge, the minimum amount established in the tariff schedule will apply.

Billing is performed in accordance with the operational and contractual rules applicable to each transaction. For import cargo, the invoice is issued before container loading. For export cargo, the invoice is issued after vessel operations have been completed.

Questions related to billing, invoices, payment slips, or collections may be directed to the terminal’s official customer service channels or by calling +55 (47) 2104-5400 and selecting Customer Service, Billing, or Accounts Receivable.

First, verify whether 24 hours have already passed since the Invoice was issued. If the document is still unavailable, please contact the Accounts Receivable team at boletos@jbs.com.br, providing the company’s Tax ID (CNPJ) and the Invoice Number for assistance in locating the payment slip.

For requests, inquiries, or matters requiring team review, please contact Customer Service by email or call +55 (47) 2104-5400, Option 1.

Email communication ensures proper registration of the request, allows effective follow-up, and provides greater security and transparency in communications between the customer and the terminal.